Privacy Policy

Quietpine ("we", "us", "our") takes the privacy of everyone who interacts with our services seriously. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or contact us about elderly care services.

This policy applies to all personal data we handle in the course of providing in-home care services across Taipei, Taiwan. It has been written to align with Taiwan's Personal Data Protection Act (個人資料保護法, PDPA).

If you have questions about this policy, please contact us at [email protected].

We collect personal data in the following circumstances:

• Contact enquiries: Name, email address, phone number, and message content submitted via our contact form.
• Care service arrangements: Name, address, health context (only what is relevant to care planning), emergency contact information, and caregiver preference details.
• Website usage: Technical data including browser type, pages visited, and approximate location (via analytics, where consent is given).

We collect only what is necessary for the purpose stated at the time of collection. We do not collect sensitive health data without explicit consent.

We process personal data on the following legal grounds under Taiwan's PDPA:

• Consent: For analytics cookies and optional marketing communications.
• Contract performance: To arrange and deliver the care services you have requested.
• Legitimate interest: To respond to enquiries, manage care arrangements, and maintain service quality.
• Legal obligation: To meet any compliance requirements applicable to care service providers in Taiwan.

Personal information collected is used for:

• Responding to enquiries and arranging consultations
• Designing and delivering personalised care plans
• Communicating care notes and updates to authorised family members
• Scheduling and coordinating care visits
• Internal records for service quality and continuity
• Website analytics (with consent only)

We do not use personal data for automated decision-making. We do not sell personal data to any third party.

Personal data may be shared with:

• Assigned caregivers: Only the information they need to carry out their role.
• Coordination staff: Internal personnel directly involved in managing your arrangement.
• Analytics providers: Where consent is given, aggregated and anonymised data may be processed by analytics services such as Google Analytics.
• Legal authorities: Where required by law, court order, or regulatory requirement.

No personal data is shared with third-party marketing companies or sold to data brokers.

We maintain the following practices to keep personal data secure:

• Access to client records is restricted to directly involved personnel only
• Internal records are stored on password-protected systems
• Caregivers receive only the information required for their assigned role
• We review data access practices regularly
• In the event of a data breach, affected parties will be notified in accordance with PDPA requirements

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy:

• Enquiries not resulting in a service arrangement: Up to 6 months after last contact
• Active care arrangements: For the duration of the arrangement plus 2 years
• Financial and legal records: As required by Taiwan law (generally 5–7 years)

After retention periods expire, data is securely deleted.

Our website uses cookies to support basic functionality and, with your consent, to analyse visitor behaviour. We use essential cookies (always active), and optional analytics, marketing, and preference cookies (only with your consent).

For full details and to manage your cookie preferences, please visit our Cookie Policy.

Under Taiwan's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of data we no longer have a legal basis to retain
• Object to certain types of processing
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with Taiwan's relevant supervisory authority

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor's data has been submitted to us without appropriate consent, please contact us and we will remove it promptly.

We may update this Privacy Policy from time to time. Where changes are significant, we will note the updated date at the top of this page. Continued use of our website following a policy update constitutes acceptance of the revised terms.

For any privacy-related questions or requests:

• Email: [email protected]
• Address: No. 48, Section 2, Nanjing East Road, Daan District, Taipei 106
• Business: Quietpine